Episode 08 | What is effective feedback?

by Niamh Moynihan on April 23, 2024

Communication Team Building Manager

Episode Summary

In this episode, host Niamh Moynihan explores the craft of giving effective feedback. Whether it’s peer-to-peer, upward, or to your team, feedback can inspire growth or create confusion.

Niamh introduces her STAR framework (Specific, Timely, Action-focused, Relevant) to help listeners ensure their feedback leads to clarity, confidence, and meaningful action.

Key Takeaways

Characteristics of Poor Feedback:

Delayed Feedback: Feedback given long after an event loses its impact and can feel irrelevant.
Vague or General Feedback: Statements like "Do better" leave recipients unsure of how to improve.
One-Way Conversations: Feedback without dialogue feels rushed and unproductive.
Irrelevant Focus: Addressing low-priority tasks can create confusion about what really matters.

The STAR Framework for Effective Feedback:

Specific: Clearly address results, processes, or attitudes. Avoid vague comments.
Timely: Provide feedback soon after an event to maintain relevance.
Action-Focused: Define what actions the recipient should take—whether to continue, adjust, or innovate.
Relevant: Focus on feedback that aligns with priorities and has a meaningful impact.

Additional Insights:

Tailor feedback to the situation, whether it’s real-time or during structured reviews.
Feedback should help build confidence and capability, not confusion or frustration.

Practical Tips from the Episode:

Ask Yourself Before Giving Feedback:
- Is it specific?
- Is it timely?
- Is it actionable?
- Is it relevant?
Run Your Feedback Through the STAR Framework: This ensures clarity and purpose in your message.
Seek Feedback on Your Feedback: Develop a growth mindset for both yourself and your team.