Episode 31 | Managing Interruptions

Episode Summary

In today’s episode, we dive into a common challenge for many professionals: managing interruptions. Based on insights from the recent Better Workday Survey, over half of respondents reported feeling constantly distracted, struggling to focus due to interruptions from colleagues, notifications, and endless digital pings.

This episode explores practical strategies to minimise these disruptions and regain control over our focus and productivity.

While episode 20 covered building focus by reducing distractions, this episode goes a step further to differentiate interruptions (when someone or something pulls you away) from distractions (when you pull yourself away). Learn simple, intentional changes to help you and your team create a less fragmented workday.

Key Points Discussed

The Difference Between Distractions and Interruptions

• Distractions happen when you choose to move away from a task (e.g., checking your phone or getting a drink).
• Interruptions occur when someone else or something external demands your attention (e.g., notifications, colleague questions).
• Digital communication tools can blur the lines between the two, pulling us away even when not urgent.

Why Intentional Communication Matters

• Many of us feel a need to respond instantly to messages, perpetuating a cycle of constant communication and immediate responses.
• Simple pauses—asking “Can it wait?”—can help reduce unnecessary interruptions and create healthier communication habits.

Start with Yourself: Reduce Your Interruptions to Others

• Consider if your questions can be grouped or saved for later rather than interrupting a colleague multiple times.
• Be a role model by interrupting less often; it sets a standard that others are likely to follow.

Managing Interruptions as Part of Your Role

• Some roles are more reactive by nature. Recognise when interruptions are essential to your work and adjust your workload accordingly.
• For proactive roles, use tools like “Do Not Disturb” and take intentional breaks to minimise disruption.

Communicating Your Workload and Availability

• Let your team or family know if you’re focused on high-priority tasks to reduce interruptions.
• A quick note about your day can set boundaries and ensure others are mindful of your time.

Re-evaluating Workload to Reduce Sensitivity to Interruptions

A heavy workload can make even small interruptions feel overwhelming. If you’re overloaded, see if you can delegate, adjust expectations, or seek additional support.

One Key Takeaway:

Before sending your next quick message, pause and ask yourself: “Is this urgent? Can it wait?”

Small pauses can collectively make a big difference in reducing the cycle of interruptions and creating a better workday.

Until next time, stay well and have a better workday.

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